General questions

For details of your payment history and future payment requirements, please contact ALPHERA Financial Services on 0370 5050 125. You’ll need your finance agreement number or vehicle registration to hand.

Subject to your motor insurer’s terms and conditions, you can take your vehicle to any country in the EU for a continuous stay of up to 30 days. You can’t exceed 60 days abroad in any calendar year. If you plan to travel abroad, please contact the customer services team on 0370 5050 125. You must also inform your insurer.

In the first instance, please contact the dealer or broker who arranged the finance.

Your local ALPHERA Partner will be able to check this for you. Alternatively, you can look directly with HPI at www.hpicheck.com

Since 1 October 2014, paper tax discs haven’t been issued, so there’s no need to display a valid tax disc. As the registered keeper of the vehicle, however, you still need to purchase Vehicle Excise Duty (VED).

You can check this in real-time by entering the vehicle registration number on HM Government’s check vehicle tax website: www.vehicleenquiry.service.gov.uk