Get in touch
Contact ALPHERA for any help you need
For answers to the most frequently asked customer questions, including information on your finance agreement, you can take a look at our FAQs page. To update your details and access information about your agreement, sign in to MyALPHERA Finance. If you’d find it more helpful to speak to us directly, you can use the contact details below.
ALPHERA Customer Services
MyALPHERA Finance
Stay in the know
If you would like to hear about the latest news and get personalised information relevant to you and your vehicle, please update your preferences via MyALPHERA Finance.
Discretionary commissions
The Supreme Court has now handed down its judgment on commissions and the FCA has subsequently announced that it will commence a consultation on a customer redress scheme in early October. We are reviewing the judgment and considering its implications for our customers and our business. If you have previously submitted a complaint to ALPHERA Financial Services, you do not need to take any action. We will provide further updates once we have completed our review and received guidance from the FCA.
Customer complaints
To register a complaint with us, please complete the form via the link below. Although we have up to eight weeks to investigate and resolve your complaint, we’ll try to sort things out as quickly as possible. Once you’ve completed the form, we’ll send you more information in an acknowledgement letter, along with details on our complaint handling procedure. Learn more about how we handle complaints.
Customer decline appeals
If you have been declined for finance and you wish to appeal, please complete our online form via the link below.
We will aim to respond to your appeal within 5 working days.
MyALPHERA Finance
The easiest way to manage your motor finance
With the MyALPHERA Finance portal, you’ll find all the help you need to manage your finance agreement, whenever you need it. It's free and simple to register – ready to get started?
Register now
- View and manage multiple finance agreements
- Request a settlement figure and make an online payment*
- Edit your personal details
- Manage your documents
- Request partial early repayment*
- Update your bank details and amend your payment date
- Manage your options at the end of your agreement**
- View your payment summary
- Manage your marketing preferences
- Mileage calculator available***
*Excludes Personal Contract Hire Customers.
**Applies to Select and Hire Purchase customers only.
***Available for Select and Personal Contract Hire customers only.
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