Get in touch
Contact ALPHERA for any help you need
For answers to the most frequently asked customer questions, including information on your finance agreement, you can take a look at our FAQ page. If you’d find it more helpful to speak to us directly, you can use the contact details below.
If you’d like to obtain a settlement quote, update your personal details, change your payment date, or arrange a vehicle collection you can self-serve using our MyALPHERA Finance facility.
ALPHERA Customer Services
Discretionary Commissions
On 11 January 2024 the Financial Conduct Authority (FCA) made an announcement concerning customer complaints involving motor finance agreements, where a discretionary commission was paid to motor dealers between 6 April 2007 and 27 January 2021.
ALPHERA Customer Complaints
To register a complaint with us, please complete the form via the link below. Although we have up to eight weeks to investigate and resolve your complaint, we’ll try to sort things out as quickly as possible. Once you’ve completed the form, we’ll send you more information in an acknowledgement letter, along with details on our complaint handling procedure. Learn more about how we handle complaints.
Complete form
ALPHERA Customer Decline Appeals
If you have been declined for finance and you wish to appeal, please complete our online form via the link below.
We will aim to respond to your appeal within 5 working days.
MyALPHERA Finance
The easiest way to manage your motor finance
With the MyALPHERA Finance portal, you’ll find all the help you need to manage your finance agreement, whenever you need it. It's free and simple to register – ready to get started?
Register now
- View and manage multiple finance agreements
- Request a settlement figure and make an online payment*
- Edit your personal details
- Manage your documents
- Request partial early repayment*
- Update your bank details and amend your payment date
- Manage your options at the end of your agreement**
- View your payment summary
- Manage your marketing preferences
- Mileage calculator available***
*Excludes Personal Contract Hire Customers.
**Applies to Select and Hire Purchase customers only.
***Available for Select and Personal Contract Hire customers only.
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Stay in touch with all the latest news and updates from ALPHERA and the motor finance industry, delivered direct to you.
ALPHERA and BMW Group Financial Services scoop hat trick of category wins at Car Finance Awards 2025
Consumer Duty+: ALPHERA’s Code of Excellence sets a new benchmark for dealer and broker Partners
