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Why customers choose ALPHERA

Find out how we're working to improve the customer experience and champion honest, open communication. 

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Customer excellence driven by clarity and transparency

At ALPHERA Financial Services, transparency isn’t just a promise – it’s the foundation of everything we do. From clear, straightforward agreements to information and guidance that helps you make informed choices, we ensure our customers always know exactly where they stand. 

We’ve helped thousands of people get behind the wheel with affordable, flexible finance. Explore our satisfaction scores and find out why customers choose ALPHERA. 

Customer satisfaction scores

At ALPHERA, we are committed to providing exceptional service and ensuring our customers' needs are met. We believe that transparency in these metrics is essential for building trust and fostering long-lasting relationships with our customers.

Net promoter score (NPS)

The net promoter score (NPS) is how likely our customers are to recommend us to friends or family. A score of 50+ is generally considered excellent. 

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Customer satisfaction (CSAT)

This metric measures how satisfied our customers are with our service, helping us understand our strengths and areas for improvement. 

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Ease of doing business

This score highlights how easy it is for our customers to interact with us. We strive to make every step of the process seamless and straightforward. 

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Financing your car

Explore your options and learn more about car finance with ALPHERA Financial Services. 

ALPHERA product brochure

Compare ALPHERA finance options, including personal contract purchase (PCP) and hire purchase (HP) 

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