A person smiling and drawing a heart in the condensation on a car window

Customer excellence driven by clarity and transparency

At ALPHERA Financial Services, transparency isn’t just a promise – it’s the foundation of everything we do. From clear, straightforward agreements to information and guidance that helps you make informed choices, we ensure our customers always know exactly where they stand.

We’ve helped thousands of people get behind the wheel with affordable, flexible finance. Explore our satisfaction scores and find out why customers choose ALPHERA.

Customer satisfaction scores

At ALPHERA, we are committed to providing exceptional service and ensuring our customers' needs are met. We believe that transparency in these metrics is essential for building trust and fostering long-lasting relationships with our customers.

Net promoter score (NPS)

The net promoter score (NPS) is how likely our customers are to recommend us to friends or family. A score of 50+ is generally considered excellent.

Customer satisfaction (CSAT)

This metric measures how satisfied our customers are with our service, helping us understand our strengths and areas for improvement.

Ease of doing business

This score highlights how easy it is for our customers to interact with us. We strive to make every step of the process seamless and straightforward.

Real stories, honest reviews

As part of our commitment to transparent and open communications, we've compiled a representative sample of our reviews – all anonymised to protect their privacy. Find out what our customers have to say about our services.

"I have used ALPHERA for over 2 years now and that's because I requested it with my second car for them. Exceptional customer service, always keeping me updated and with the statements being sent to me."

"For the 4 years I used ALPHERA I had no issues whatsoever. Communication was always very clear. I never had any trouble contacting the service if/when needed."

"Requested quotes for refinancing but never sent. Customer Service operator was very dismissive on the phone when I chased up."

"From application stage to the loan execution and finally end of loan everything as either described verbally or in easy to understand documentation. No surprises."

"Fast and efficient service. I was approved with ALPHERA through my broker. I received a good rate of interest compared to others I had spoken with."

Why finance with ALPHERA?

Watch the video and find out why customers choose ALPHERA Financial Services.

Every voice counts

Your reviews help shape our services. That's why we encourage all our customers to leave us a fair and honest review, and give us the opportunity to improve.

"The response to my application was unbelievably quick. They also dealt with the issues during processing very swiftly. So overall they provided excellent service. Other major institutions should follow their lead. Great work!"

"Never had an issue just the APR is quite high"

"So far I was told to register and that's it. The act of registration does nothing. I cannot access my account I need to add my financial agreement. Should this not be the point of registering so that I can access and see my agreement?"

"Very quick, efficient service with support provided every step of the process."

"The response to my application was unbelievably quick. They also dealt with the issues during processing very swiftly. So overall they provided excellent service. Other major institutions should follow their lead. Great work!"

Financing your car

Explore your options and learn more about car finance with ALPHERA Financial Services.

Learn more about financing your car

ALPHERA product brochure

Compare ALPHERA finance options, including personal contract purchase (PCP) and hire purchase (HP)

Download product brochure

Why customers choose ALPHERA