Complaint Information Form | ALPHERA Financial Services

We will do our best to resolve your complaint as quickly as possible and we will confirm the resolution to your complaint in writing.

In addition, we will:

provide a written acknowledgment of your complaint, setting out our understanding of your complaint within five working days, and
keep you informed of any updates in our investigation until your complaint is resolved, and
within eight weeks of the date of your complaint we will issue you with a final response detailing our conclusion and resolution.

Please complete the form accurately and in full, otherwise your application may be delayed.

Title

First name

Last name

Email address

Phone number

What is your best daytime contact number?

What is your preferred contact method?

Phone

Agreement Number or Vehicle Registration

Have you taken the vehicle to your supplying Retailer if a vehicle quality complaint?

Yes

Where have you taken the vehicle to, to be inspected/repaired?

What is your complaint regarding?

Does your vehicle have a warranty?

Yes

Current Mileage (required for vehicle quality complaints)

For us to investigate your complaint fully, please be aware that we may need to speak to the Retailers involved along with the manufacturers/introducing brokers.

What is your ideal resolution?

Customer complaint information form

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