Complaint information form

To register a complaint with us, please complete the below form. We will aim to resolve your complaint as quickly as possible. However we have up to 8 weeks to investigate and resolve your complaint. Further information will be in the acknowledgement letter and the complaint handling procedure which you will receive from us in the next few days.

Title

First name

Last name

Email address

Phone number

What is your best daytime contact number?

What is your preferred contact method?

Phone

Vehicle Registration

Agreement Number

Have you taken the vehicle to your supplying Retailer if a vehicle quality complaint?

Yes

Where have you taken the vehicle to, to be inspected/repaired?

What is your complaint regarding?

Does your vehicle have a warranty?

Yes

Current Mileage (required for vehicle quality complaints)

For us to investigate your complaint fully, please be aware that we may need to speak to the Retailers involved along with the manufacturers/introducing brokers.

What is your ideal resolution?

Customer complaint information form

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