Customer complaint information form

We will do our best to resolve your complaint as quickly as possible and we will confirm the resolution to your complaint in writing.

In addition, we will:

• provide a written acknowledgment of your complaint, setting out our understanding of your complaint within five working days, and
• keep you informed of any updates in our investigation until your complaint is resolved, and
• within eight weeks of the date of your complaint we will issue you with a final response detailing our conclusion and resolution.

Please complete the form accurately and in full, otherwise your application may be delayed.