Payout
Access information about the payout process or get in touch with our dedicated team
Welcome to Payout
- Remittances
- E-signature declines
We recommend that a vehicle is never released without cleared funds. Please ensure you do not send a proposal for payout without checking the customer is able to collect the vehicle/take delivery.
To ensure a quick and easy payout experience, please find our full payout guidelines in the section below and make use of the payout checklist.
Opening hours
Monday - Friday: 09:00 - 18:00
Saturday: 09:00 - 17:00
Contact – Partner use only
0370 5050 115 – option 2, option 2
dealer.payments@alphera.co.uk
Payout portal
Payout Portal system training
Login guide
Quick start guide
ID and selfie guide
Google Chrome – clearing your cache
Enhanced payout FAQs
Login issues?
Try resetting your password and if you're still experiencing login issues, please contact your Business Development Manager.
Useful guidance
Invoice
Proof of identity
As per the government requirements, driving licences must show an individual’s legal name.
Driving licence guide
Settlement of another vehicle
Customer bank accounts
Agreement and explanation document
Advanced payout checking on new vehicles
Payout hints and tips
Enhanced payout webinar – October 2021
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