What is our concierge service?
This is our ‘private-banking’ style service, offering customers an enhanced experience and a streamlined end-to-end process.
Benefits include:
- A single point of contact for customers and dealers
- A dedicated contact phone number and email address
- Reduced timescales across all customer touchpoints
- Full support for dealers, ensuring customers enjoy a smooth and effortless experience
- Relationship building (you’ll be assigned a 'go-to' person for all vehicle funding)
- Assistance with all aspects of managing a customer’s proposal and agreement
- Credit line facility*
- Event support
*Available to eligible customers with annual vehicle finance requirements exceeding £250,000 and potential ongoing funding needs. Terms and conditions apply.
Contacting our concierge
Hannah Ballard
Concierge Service Manager
07815 370692
conciergeservice@rolls-roycemotorcarsfs.com
theconciergeservice@alphera.co.uk
Opening hours
Monday to Friday - 9am to 5pm
Never miss a thing
Stay in touch with all the latest news and updates from ALPHERA and the motor finance industry, delivered direct to you.
ALPHERA News
ALPHERA Financial Services crowned Best Company to Work for in Car Finance at 2026 Car Finance Awards
2 June, 2026