What is our concierge service?
This is our ‘private-banking’ style service, offering customers an enhanced experience and a streamlined end-to-end process.
Benefits include:
- A single point of contact for customers and dealers
- A dedicated contact phone number and email address
- Reduced timescales across all customer touchpoints
- Full support for dealers, ensuring customers enjoy a smooth and effortless experience
- Relationship building (you’ll be assigned a 'go-to' person for all vehicle funding)
- Assistance with all aspects of managing a customer’s proposal and agreement
- Credit line facility*
- Event support
*Available to eligible customers with annual vehicle finance requirements exceeding £250,000 and potential ongoing funding needs. Terms and conditions apply.
Contacting our concierge
Hannah Ballard
Concierge Service Manager
07815 370692
conciergeservice@rolls-roycemotorcarsfs.com
theconciergeservice@alphera.co.uk
Opening hours
Monday to Friday - 9am to 5pm
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