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Concierge Service

Explore Alphera’s concierge service – your single point of contact for a smooth, end-to-end experience.

What is our concierge service?

This is our ‘private-banking’ style service, offering customers an enhanced experience and a streamlined end-to-end process.

Benefits include:

  • A single point of contact for customers and dealers
  • A dedicated contact phone number and email address
  • Reduced timescales across all customer touchpoints
  • Full support for dealers, ensuring customers enjoy a smooth and effortless experience
  • Relationship building (you’ll be assigned a 'go-to' person for all vehicle funding)
  • Assistance with all aspects of managing a customer’s proposal and agreement
  • Credit line facility*
  • Event support
 
*Available to eligible customers with annual vehicle finance requirements exceeding £250,000 and potential ongoing funding needs. Terms and conditions apply.
Contacting our concierge

Headshot photo of Hannah Ballard, Alphera's Concierge Service Manager.

Hannah Ballard

Concierge Service Manager

07815 370692

conciergeservice@rolls-roycemotorcarsfs.com

theconciergeservice@alphera.co.uk

astonmartin@alphera.co.uk

 
Opening hours

Monday to Friday - 9am to 5pm

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