Overview
If you have a question or need support, this section will help you find the answer. From the most frequently asked questions to looking after your vehicle, you're never far away from the best advice.
Our top 5 frequently asked questions are listed below; simply click on the question to expand the answer. A more extensive list of questions and answers can be found by clicking on the menu options to the left. If you can't find the answer to your question in our FAQs, please feel free to contact us.
How much will it cost me to pay off my agreement early?
This will depend on a number of factors. You will need to either submit a request for a settlement figure via our online contact form or contact us on 0870 5050 125.
How do I move my payment date?
You will need to contact us on 0870 5050 125 to request a different payment date. We can move your payment date to within 15 days of your original payment date. The first date change you request is free of charge, any subsequent changes are charged at £50.00.
What options do I have at the end of my agreement?
This will depend on the type of agreement you have. Click here to find out more if you have an Alphera Select Agreement. Click here if you have an Alphera Hire Purchase agreement. For all other types of agreement, please contact us on 0870 5050 125.
How do I update my bank details?
You will need to complete a new Direct Debit Mandate Form and send it to us via one of the following methods:
• By e-mail to customer.services@alphera.co.uk
• By post to the following address: ALPHERA Financial Services, Customer Services Department, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF
• By fax on 0870 5050 285
Once we receive the mandate back from you it takes 5 days to set it up with your bank. It may be necessary for you to make alternative arrangements for the next payment if it is due within 5 days of us receiving the request. Please note we cannot collect any money due under the agreement from anyone other than you.
How do I notify you of changes to my personal details?
You can submit your new personal details to us via the following methods:
• Online by clicking here and selecting 'name change' or 'address change' from the drop down menu
• By post to the following address: ALPHERA Financial Services, Customer Services Department, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF.
Please note that if you have changed your name, we will need to see a copy of your marriage certificate or the deed poll.
Making changes to your Agreement
How much will it cost me to pay off my agreement early?
This will depend on a number of factors. You will need to either submit a request for a settlement figure via our online contact form or contact us on 0870 5050 125.
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 125. Our lines are open 8.00am to 7.00pm Monday to Friday and 9.00am to 5.00pm on Saturdays.